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Royal Canin

RGM SRO - Strategic Reinvention Officer (F/M/X)

Aimargues, France

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Everything we do is driven by our passion for pets. Across every role and every location around the world, our teams are united by a shared purpose: creating A Better World For Pets. As a truly pet-centric company, we put pets at the heart of everything—from the products we create to the care and expertise we bring to our work. Whether you’re in R&D, manufacturing, customer care, or any of the corporate functions, your contributions make a direct impact on the health of pets everywhere. We’re also deeply committed to the growth and development of our associates, offering opportunities to learn, innovate, and make a difference every day.

  • Job Type: varies
  • Level: mid-level
  • Travel: varies

Success Profile

What makes a successful RGM SRO - Strategic Reinvention Officer (F/M/X) at Royal Canin? We look for the right mix of the following traits when speaking with you.

  • Analytical
  • Curious
  • Efficient
  • Responsible
  • Results-driven
  • Team player
  • Purpose

    Connect your passion for pets to the purpose: A Better World For Pets

  • Health & Wellbeing

    A comprehensive focus on your individual health & wellbeing

  • Inclusion

    A place where you can belong and be yourself

  • Career development

    Professional learning offerings, annual personal development plans, Mars University

  • Attractive total rewards

    Your financial wellbeing through a competitve salary and bonus plan

  • Focus on sustainability

    We invest in you so you can make a better world

What I love most about Royal Canin is how pet-centric we are—everything we do revolves around improving the lives of pets. It’s not just about creating high-quality products; it’s about living our purpose every day. At the same time, Royal Canin invests in us as associates, helping us grow, develop our skills, and find real meaning in our work. It’s inspiring to be part of a global team that prioritizes both pet health and personal development.

Christina Sermak-Frankowski People & Organization Director, Learning & Culture

RGM SRO - Strategic Reinvention Officer (F/M/X)

Location: Aimargues (near Montpellier)

Segment: Royal Canin

Contract Type: Permanent

The SRO for Rapid Growth Markets (RGM) will lead end‑to‑end business transformation across the region, with a focus on demand process optimization, enterprise digitalization (Salesforce, CRM, OMP, GDP), and simplifying how Associates and business partners work with Royal Canin. This role enables sustainable growth by driving process excellence, system adoption, and organizational effectiveness.

What would be your key responsibilities?

  • Define, govern, and continuously simplify E2E processes across the RGM unit, ensuring full process mapping and cross‑functional alignment

  • Develop and maintain a robust process framework highlighting key touchpoints, dependencies, risks, and improvement opportunities

  • Lead initiatives to streamline and standardize systems and workflows, reducing complexity and manual effort for associates and partners

  • Drive deployment, integration, and adoption of enterprise digital solutions (EOS, Edge tools such as Salesforce/CRM/OMP, Core systems, GDP) to enhance commercial and operational performance

  • Monitor and report process and digital solution effectiveness, providing insights, risks, and opportunities through established governance forums (LT, Program Boards, S&OP+)

  • Implement knowledge‑management strategies to capture critical expertise, support onboarding, and ensure business continuity

  • Improve enterprise effectiveness and partner experience by removing process friction, simplifying interactions, and enhancing satisfaction through clear metrics and feedback loops

  • Lead change‑management and stakeholder‑engagement activities, ensuring successful transformation adoption and acting as a trusted advisor to senior leadership and global/regional counterparts

What are we looking for?

  • Higher education degree (business or project management preferred).

  • Program/Project Management qualifications are a plus.

  • Multidisciplinary background with experience across demand, digital, and local/regional/global projects.

  • Strong understanding of S&OP+ processes.

  • Previous experience working with leadership teams.

  • Excellent communication and stakeholder management skills.

  • Proven ability to manage complexity and ambiguity while optimizing processes.

  • Strong project planning and execution capabilities.

What can you expect from Mars?

  • You will work in a multicultural environment (more than 40 nationalities) and where your dog will be welcomed by more than 100 other Associates’ dogs at the office!   

  • You will work in a unique campus, which gathers more than 800 Associates working for: the international HQ, the French subsidiary, two laboratories, a kennel and a cattery with more than 200 cats & dogs, and finally the most important factory of the Royal Canin group  

  • All Royal Canin products manufactured in Europe are ISO 14001 certified from design to factory gate 

  • A unique and ideal work environment to become the leader in health through nutrition for cats and dogs!

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