Royal Canin
Customer Service Representative Royal Canin
Bruxelles, Belgique
Tout ce que nous faisons est guidé par notre passion pour les animaux. À travers chaque rôle et chaque site dans le monde, nos équipes sont unies par une mission commune : créer un Monde Meilleur pour les Animaux. En tant qu’entreprise véritablement centrée sur les animaux, nous plaçons les animaux au cœur de tout—des produits que nous développons aux soins et à l’expertise que nous apportons à notre travail. Que vous soyez en R&D, en production, au service client ou dans l’une de nos fonctions corporate, vos contributions ont un impact direct sur la santé des animaux partout dans le monde. Nous sommes également profondément engagés envers la croissance et le développement de nos collaborateurs, offrant des opportunités d'apprendre, d'innover et de faire la différence chaque jour.
- Job Type: varies
- Level: mid-level
- Travel: varies
- Average Salary: $63K-$96K
Success Profile
What makes a successful Customer Service Representative Royal Canin at Royal Canin? We look for the right mix of the following traits when speaking with you.
- Analytical
- Curious
- Efficient
- Responsible
- Results-driven
- Team player
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Purpose
Connect your passion for pets to the purpose: A Better World For Pets
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Health & Wellbeing
A comprehensive focus on your individual health & wellbeing
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Inclusion
A place where you can belong and be yourself
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Career development
Professional learning offerings, annual personal development plans, Mars University
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Attractive total rewards
Your financial wellbeing through a competitve salary and bonus plan
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Focus on sustainability
We invest in you so you can make a better world
Ce que j’aime le plus chez Royal Canin, c’est à quel point nous sommes centrés sur les animaux—tout ce que nous faisons tourne autour de l’amélioration de la vie des animaux. Il ne s’agit pas seulement de créer des produits de haute qualité, mais de vivre notre mission au quotidien. En même temps, Royal Canin investit en nous, les collaborateurs, en nous aidant à grandir, à développer nos compétences et à donner un véritable sens à notre travail. C’est inspirant de faire partie d’une équipe mondiale qui met la santé des animaux et le développement personnel au cœur de ses priorités.
Christina Sermak-Frankowski Directrice People & Organization, Learning & Culture
The Customer Service Representative plays a key role in supporting our customers — from placing orders to resolving inquiries across every interaction channel. Your mission is to deliver an exceptional customer experience, both inbound and outbound, while ensuring a smooth,efficientand high-quality order-to-invoice process. In this role, you directly contribute to the success andobjectivesof Royal Canin.
What are we looking for?
Relevant administrative education orqualification.
Fluency in French and Dutch is essential — English is a strong plus.
1–2 years’ experience in a similar role with a strong customer service focus.
Excellent communication andconflict-managementskills.
Strong attention to detail and solid organizational abilities.
Ability to perform under time pressure whilemaintainingquality.
Strong IT affinity: confident Microsoft Officeuser, especially Excel.
Experience with 1NAV is an advantage
What are your key responsibilities
Manage orders via EDI,Webshop, Mail, CRM, and Phone.
Handle claims and returns.
Support customers with: Track & trace,Orderand delivery questions,Webshopassistance, 3PL communication.
Conduct inbound and outbound customer calls to enhance the service experience.
Manage administrative processes related to product sales whilecomplying withinternal procedures.
Work closely with Sales to keep customers informed and engaged, supporting positive sales development.
Keep CRM informationaccurateand up to date, enabling Sales to act on customer insights.
Actively contribute to and support continuous improvement initiatives
You will perform all operational tasks linked to customer interactions within the order-to-invoice process. This role is based in our Brussels office and supports customers across three key channels in the Benelux region: Pet Specialty Retail (PSR), Veterinarians (VET), Professional Kennels & Breeders (PRO). Success in this role requires frequent collaboration with Sales, Logistics, and S&F, as well asa strong teamspirit.
As the first point of contact for our customers, you bring empathy, professionalism, and assertiveness to every interaction. You are structured, detail-oriented, and organized — ensuring every case is handled with care and efficiency.
What can you expect from Mars?
Work alongside diverse and talented Associates, guided by the Five Principles.
Be part of a purpose-driven companyshapinga better tomorrow.
Access best-in-class learning and development from day one, including Mars University. An industry-competitive salary and benefits package, including company bonus.